Tim Chavey

Flooring Specialist

Carpet

As an IICRC Practicing Senior Carpet Inspector I am familiar with many of the manufacturers warranty provisions in regards to what does and what does not constitute a defect in a carpet. In addition, as a CFI certified Installer and CFI certified Inspector, I have a clear understanding of the standards of installation in both Residential and Commercial applications. CRI-104 & CRI-105

Download: CRI Carpet Installation Standard. (pdf)

Ceramic Tile

Carpet Characteristics That Are Not Defects

In some instances, normal characteristics of carpet may be mistaken for manufacturing defects. Examples of conditions that are not manufacturing defects and occur routinely in many carpet installations are listed below.

Appearance Change: All carpet gradually begins to change in appearance once it has been placed into service, especially in traffic areas. Unless a specific warranty has been issued for appearance change, changes in appearance changes have nothing to do with wear warranties. Appearance can be affected by foot traffic, soiling, staining, sunlight, moisture, and other environmental influences.

Crushing: l carpet gradually begins to change in appearance once it has been placed into service, especially in traffic areas. Unless a specific warranty has been issued for appearance change, changes in appearance changes have nothing to do with wear warranties. Appearance can be affected by foot traffic, soiling, staining, sunlight, moisture, and other environmental influences.

Matting or Crushing: Texture change known as "matting" will occur in all carpet. Matting is usually the result of the untwisting of the yarn and intermingling of the yarn tips and is the result of foot traffic. Matting may be caused by various factors including heavy traffic, inadequate maintenance, improperly specified cushion, or cushion failure. Matting is not considered a manufacturing defect unless covered by a separate manufacturer's warranty. Carefully read and understand these warrantees, manufacturers definition of matting may vary.

Fading or Color Change: It is normal for carpet to change color with use. Under certain conditions, color retention is affected by the presence of sunlight, humidity, heat, and oxides and other gasses in the environment. Color appearance can change in traffic areas and as a result of improper maintenance. Carpet color can also be affected by harsh cleaning agents, improper cleaning procedures, faulty maintenance equipment or techniques, or exposure to household chemicals.

Cornrowing/Ridging: Cornrowing or slight rowing across the carpet width is characterized by ridges which may be more visible in traffic areas. This condition is considered characteristic of certain carpet styles and/or constructions.

Depressions: The weight of heavy furniture may leave indentations in your carpet. Some depressions may be permanent. Use furniture glides or cups under the legs of your furniture or regularly move your furniture forwards, backwards or sideways so that the weight is not concentrated in one area.

Dye/texture variation: All textile fabrics have some degree of variability. It is normal for carpet to have dye or textural variations from display samples from dye lot to dye lot. Generally, display samples are used for many years. Over time, color, texture, and feel may change with use, due to environmental influences and handling.

Slight Dye or Textural Variations. It is normal for carpet to have dye or textural variations from original display samples or from dye lot to dye lot. Such variations are not a basis for a claim.

Filtration Soiling: Filtration soiling may appear as dark or grayish lines on carpet along walls, under doors, around vents, or on stairs. It is caused by airflow over and through the carpet that allows fine soil particles to collect on the carpet surface. Filtration soiling often can be attributed to an improperly balanced ventilation system.

Footprints: All carpet will exhibit footprints or depressions caused by foot steps. Some textures may reveal less shading caused by footprints but all carpet will exhibit footprints to some degree.